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“Champion mislead us on this throughout process suggested a multi-year contract however, budget and long-term commitment was not possible. Because of this we were able to push back on the TFC and shift to a 1 year commit.”

“Yes, the buyer slightly adjusted the evaluation criteria midway through the sales process. Initially, they focused primarily on technical capabilities, but later, they emphasized the importance of scalability & post-implementation support. This shift required us to highlight our solution’s long-term value & ability to grow alongside their evolving needs and future growth.”

“Scoping of Indemnification - our team eventually agreed to include additional insurance requirements to cover their liability concerns. Termination / Breach of services - to mitigate these concerns our team specifically outlined key security and breach risks - in provided more explicit supported detail we were able to land on a mutual agreement.”